Two things you control

Keep Control: Responsible Gambling at Lux Casino

Play only from 18+, and every Lux Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a deposit limit

Malta Gaming Authority MGA/B2C/943/2013, audited by QUINEL and SIQ

Reading this first

Check the safety net around your account

This is how Lux Casino keeps it plain: the essentials first, the detail only where it helps.

Minimum age18+

LicenseMalta Gaming Authority, MGA/B2C/943/2013

Self-exclusion registerBetStop

Helpline1800 858 858

Limits and exclusion help[email protected]

In your account

Switch On the Caps That Fit Your Budget

The controls below already sit in every account, and you choose the levels that suit you.

Spending Fixed in Advance

If you want spending fixed in advance, this caps what you pay in over a set period. Set it before you play, not after a loss.

Where Do Losses Stop?

When a session starts slipping, this stops losses at a level you chose earlier. Turn it on if losing that amount would change your week.

A Nudge Before Hours Vanish

A short message appears after the time you picked, so a session cannot run on unnoticed. Switch it on when you play to relax.

Beyond a Pause, a Closed Door

Closes your play for the stretch you choose, while a pause only breaks a session. Pick it when a pause feels too easy to undo.

Keep the Numbers Visible

A quiet prompt shows how long you have played and what it has cost. Set it when you want the numbers in front of you.

Guided setup

How Do You Set a Limit Before Play?

Use this when you have a figure in mind and want it fixed before you play.

The Settings Menu

Once you are signed in with your email address, open the settings area of your profile and check that your details are current.

From Settings to Limits

Look for the section headed limits, then read what each option covers before you change anything.

The Right Fit for You

Where the worry is money paid in, deposit or loss limits fit; where it is time at the screen, session reminders do.

Is the Figure Right?

Before you close the page, confirm the change and read the summary screen, because the figure shown there is the one that will apply.

The Difference Between Pausing and Closing

A Break Measured in Hours. Think of a time-out as a short break: you choose how long it lasts, from hours to days, and play stops for that stretch. It is switched on in your account settings in a few taps. Balance stays untouched until you return.

Shut the Door for Longer. Self-exclusion closes your account access for a long stretch rather than a day, and it cannot be undone early. You set it from your account settings. Once it starts, deposits and play are blocked for the whole period.

Cover Across Licensed Providers. BetStop is the national register kept by the Australian Government through ACMA, and joining takes about five minutes. The shortest period is three months, and it can run for life. While registered you cannot open wagering accounts or receive marketing. betstop.gov.au

The Call You Need

Reach Out Without Paying a Cent

Our live chat answers at any hour, and these services are separate, free and confidential.

National Gambling Helpline

The National Gambling Helpline is free, confidential and answers at any hour, for players and those close to them. Online chat and email reach the same service. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings for people who gamble across the country, so you can sit with others in the same position. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline offers free financial counselling for gambling debt, Monday to Friday from 9:30 to 16:30, for players and family members alike. ndh.org.au

Is Play Still Fun for You?

Catching these signs early is easier than repairing the damage later, and nobody has to wait for a crisis to act. A limit set in advance or a pause on your account is a reasonable first step.

Read them slowly and see which ones feel familiar in your own week.

Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding how much time you spend playing
Borrowing to keep the session going
Feeling restless when you cannot play
Playing past the point you planned to stop
Lying about losses to people close to you

Short Answers

A Short Pause Is Not the Same as Closing

Straight answers on limits, pausing and stepping away, so you can decide without pressure.

Can I shut my account permanently if I email support?+

Yes. Write to the support address listed on this page and ask for the account to be closed for good. The team keeps the request on file, and you will not be able to sign in again afterwards.

If I take a short pause, what actually changes in my account?+

A pause locks you out of play for the period you choose, while the account and its balance stay as they are. Once that period ends, the account opens again on its own. Nothing else about your settings is altered.

Why does the casino want to see proof that I'm 18 or older?+

Only adults of 18 or over may hold an account, so age is checked before play begins. Upload a document when asked and the check is normally completed the same day. Accounts that cannot be confirmed as adult are not opened.

Can a self-exclusion be lifted earlier than the period I picked?+

No. A self-exclusion runs for the whole period you chose and cannot be shortened. This is deliberate, so that a hard day does not undo a decision made in a clear one. When the period ends, the account stays closed until you ask for it to reopen.

How can I help a family member who gambles too much?+

The National Gambling Helpline takes calls from relatives as well as players, and the counselling there is free. You can ask what to say, and what support exists near you. Speaking to someone yourself is a reasonable first step.

Can I adjust a limit I set a while ago?+

Yes. Limits live in the same part of your account where you first set them, and you can change them there. Choose a figure you can hold to before you next play, not one that fits a loss you have already taken.