Three steps, one check

Why does Lux Casino ask for KYC documents?

The licence obliges us to confirm who you are, and a complete file clears in about 7 hours.

Start verification

Malta Gaming Authority MGA/B2C/943/2013, audited by QUINEL and SIQ

When the request lands

The check in six short lines

That a pending withdrawal sits in limbo while you wait for an answer.

Who checks

Lux Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/943/2013

How long

7 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Facing the upload screen

How do I pass verification on the first attempt?

Four habits that decide whether your file clears in one pass.

One tap from login

The moment you log in, open your profile and find the documents area; it sits beside your personal details, so check the menu before you hunt elsewhere.

Corners in the frame

Proof of identity goes up first: a photo of your passport or licence with all four corners visible and no glare across the text.

Match the address exactly

Next comes proof of address, uploaded as a bill or statement; watch that your name and the address on file match letter for letter and the paper is recent.

Seven hours at most

Once both files sit in the queue, allow up to 7 hours and keep an eye on your inbox; if something is blurred, a reviewer replies with the exact fix.

A file that clears

Which documents does the casino accept?

Lux Casino works to the Malta Gaming Authority standard, so each paper has one clear job.

Proof of identity

ConfirmsYour name, face and birth date

Must showFull photo page, unexpired, no glare

Proof of address

ConfirmsWhere you live now

Must showYour name, full address, recent date

Payment method screenshot

ConfirmsThe account you pay from

Must showYour name, card or wallet, last digits

Why was my document rejected?

Is my photo too blurry? Glares across the photo and trimmed borders hide the details a reviewer needs, so the file is sent back without any decision being made on it. Reshoot in daylight with the whole card visible Hold still and avoid camera flash

Expired before it arrived. An identity paper that has already run out cannot stand as proof of who you are now, which is the whole point of the upload. Send the current version of the same document Check the expiry date before uploading

When the bill is from last year. A utility bill needs to be recent enough to show where you live today, and last year's version no longer does that job. Use a statement issued in the past three months Download a fresh copy from your provider

Show us where the funds began

Holding licence MGA/B2C/943/2013 from the Malta Gaming Authority means the operator must know where deposited money started out. Expect the question once your play grows; it is a routine duty under that licence, never a suggestion that you have done anything wrong.

Any one of these can settle the question, depending on how you fund your account.

Recent payslips from your employer
Bank statement showing salary credits
Tax return for the last year
Sale contract for an asset
Letter confirming a pension or benefit

Checking Before You Withdraw

The moments the check arrives

You will recognise the four points where papers are requested and know what each one involves.

Fix the spelling first

At sign-up a misspelt surname or a birth date that clashes with your licence scan flags the profile, so a reviewer asks for the identity paper again.

Before the limit rises

A higher deposit ceiling changes your risk profile, so the licence expects affordability to be confirmed with a recent income or bank document.

Proving you are 18

Anyone opening an account in Australia states an age, and the licence obliges the operator to confirm you are 18 or over before play continues.

Checked, then paid

Licence conditions place the check before the first payout leaves, so the request usually lands while your withdrawal sits pending.

While you wait

What should I know about the identity check?

Use this when a withdrawal sits pending or a document request lands in your inbox.

How long does Lux Casino take to verify my documents?+

A complete set is usually cleared within 7 hours. Timing starts once every file is readable and matches your account details. An unclear photo sends the review back to the queue.

Why does the casino ask where my money came from?+

Our Malta Gaming Authority license requires this routine check on every player we handle, and it is part of AML screening. It is not aimed at you personally. A short explanation of your income is normally enough.

Are the documents I send protected from other eyes?+

Files travel over 128-bit SSL encryption and are read only by the team that reviews them. QUINEL and SIQ audit our controls independently. Nothing you upload is sold or shared for marketing.

What should I do if my ID document gets rejected?+

Read the note attached to the rejection, because it names the exact flaw, such as glare or a cropped edge. Then send a fresh capture taken in daylight. Write to [email protected] if the reason is still unclear.

Can I send my documents from my phone?+

Yes, the upload works from a mobile browser without an app. Hold the phone flat above the document and let it focus before you tap. Keep the whole page inside the frame.

Must I be verified before my first withdrawal at Lux?+

Yes, the license makes the check compulsory at the latest before you withdraw for the first time. It can come earlier, at sign-up or after your first deposit. Sending ahead spares you the pause.

Which regulator licenses Lux Casino and under what number?+

We hold a Malta Gaming Authority license, number MGA/B2C/943/2013, issued to Lux Casino Ltd. That authority sets the rules behind every identity and AML check on this site. The company number is C-58764.